Dental Patient Satisfaction Survey in Georgia

Abstract

The study of customer satisfaction in general and especially in the medical field, including dentistry, is important nowadays. The mentioned issue is relevant in Georgia. It is true that dental services are unfortunately not available for the majority of the population in our country today, but nevertheless, it is also interesting to see how satisfied those who use the services.

71.2% of respondents are satisfied with the results of dental treatment, 3.8% have a neutral attitude, and 25.0% are dissatisfied.

80.1% of respondents are satisfied with the level of service received from the dentist, 7.4% are neutral, and 12.6% are dissatisfied.

The level of satisfaction varies significantly depending on the regions of Georgia, as well as gender and age.

According to the results of the survey, the level of satisfaction with dental services and satisfaction with treatment results is significantly higher than dissatisfaction, but nevertheless, dissatisfaction is still high (a quarter of respondents are somewhat or very dissatisfied). This indicates the not very high level of quality of dental services and the lack of qualified personnel.

The results of the study are also interesting in the sense that the majority of patients (about 50%) visit to the dentist only when they have faced some oral disease.