Patients' satisfaction as the main indicator of evaluation of the activity of Medical Organizations

Authors

  • Khatuna Jokhadze Teaching University Geomedi, Tbilisi, Georgia Author
  • Tamar Koblianidze Georgian Technical University, Tbilisi, Georgia Author

DOI:

https://doi.org/10.56580/GEOMEDI42

Keywords:

Healthcare marketing, Quality of Medical Services, Questionnaire Survey, Patient Satisfaction

Abstract

In terms of economic activities, employment, development of new technologies, health care is one of the most important sectors both in the world and in Georgia. In order to achieve success in the medical services market, constant attention to the quality of medical services is essential, which makes the medical institution a market leader and a sought-after institution. In order to ensure, manage and improve the quality of healthcare services, it is necessary to continuously involve management, medical staff, patients and their relatives in the improvement of medical services, which should be part of the marketing strategy. Quality medical service is important for the patient; Their perception of the quality of medical services is subjective; Therefore, it is advisable to continuously focus on patient satisfaction research. In advanced countries, much attention is paid to the evaluation of the activities of medical organizations. This is due to the constantly changing innovative technologies of providing medical services and their cost increase.  Complications of technology lead to increased risks for patients; It should be noted that, on the one hand, there is experience in the evaluation and accreditation of healthcare organizations (JCI), and on the other hand, developed countries use certain indicators to evaluate medical institutions. In addition, the World Health Organization (WHO) has developed a list of recommended indicators and an evaluation method for evaluating and comparing hospital performance.

The article discusses quality assurance of healthcare services, foreign experience, indicators for evaluating the activities of medical organizations, online survey of patients' satisfaction with inpatient services in Georgian clinics. 

Metrics

Metrics Loading ...

References

Verulava T, Burkadze A, Zorbenadze R. Study of patients' satisfaction with the quality of inpatient medical services. Scientific journal "Health care policy and insurance" No. 3. 2015

Koblianidze T. Kochlamazashvili L. Reforms and quality problems in the Georgian healthcare system. Magazine "Economics and Finances" #1 2019, p. 363-372

Koblianidze T. Kardava ch. - Magazine "Economics and Finances"

Teona Gorgadze. Prospects for improving medical services in Georgia through hospital accreditation. Dissertation work. University of Georgia 2018

Resolution No. 724 of the Government of Georgia of December 26, 2014 on the approval of the state concept of the Georgian health care system for 2014-2020 "Universal health care and quality management to protect the rights of patients"

Kazakhashvili N. Ensuring, managing and improving the quality of medical services. Tbilisi. 2019

Groene O., Skau J.K.H., Frolich A. An international review of projects on hospital performance assessment. Int J Qual Health Care. 2008; 20.

Champagn F., Guisset A.-L., Veillard J., Trabut I. The Performance Assessment Tool for Quality Improvement in Hospitals: PATH project а general description. Universite de Montreal, 2005. Р. 117.

Tamar Koblianidze, Lela Kochlamazashvili, Tamar Chakhunashvili. Healthcare System and Problems of Medical personnel in Georgia. OVIDIUS UNIVERSITY ANNALS ECONOMIC SCIENCES SERIES. Volume XVIII; Issue 1/2018; p.22-28

Kobyakova O.S., Deev I.A., SATISFACTION WITH MEDICAL CARE: HOW TO MEASURE AND COMPARE? Electronic scientific journal “Social aspects of public health” 06/30/2016.

Ulumbekova G.E., Moklyachenko A.V. Indicators for assessing the activities of medical organizations: international experience of ORG ZD RAV: news, opinions, training No. 3 2017. Higher School of Organization and Management of Healthcare (HSOUZ), Moscow

Filippova, Tatyana Aleksandrovna. Modern trends in the development of marketing in the medical services market. Abstract of a dissertation for the degree of candidate of economic sciences. M. 2007

Joint Commission (2015) – Quality Assurance Requirements of the Joint Commission on Accreditation of Hospitals

Hospital Survey on Patient Safety Culture. - The Agency for Healthcare Research and Quality, 2024 (Feb. 14). https://www.ahrq.gov/sops/surveys/hospital/index.html

How to find the best medical care in 2024: Patients more likely to survive surgeries at U.S. News-ranked hospitals. - https://health.usnews.com/best-hospitals

Downloads

Published

2024-05-21

Issue

Section

Articles

How to Cite

1.
Jokhadze K, Koblianidze T. Patients’ satisfaction as the main indicator of evaluation of the activity of Medical Organizations. MIMM. 2024;27(1). doi:10.56580/GEOMEDI42